TELEHEALTH
Receiving care remotely
Video visits can be appropriate for many treatment decisions. They also have limits that we consider together.
Location and identity
You must be physically located in California or Kentucky when receiving care. At the beginning of a consultation, the practice confirms your identity, current physical location, and a way to reach you if the connection fails. Tell the practice if you will be traveling.
Consent before care
Telehealth consent is obtained and documented before services begin. You receive information about the nature of telehealth, its benefits and limitations, privacy, and alternatives. This page explains the process; reading it or using the public website does not itself provide consent to treatment.
What video cannot replace
A remote visit cannot provide every physical examination, test, or procedure. Information may be incomplete, technical problems can interrupt a visit, and some symptoms require in-person assessment. The physician may defer treatment or prescribing when the available information is insufficient.
A private setting and the appropriate platform
Your initial consultation takes place by secure video connection. Follow-up consultations may take place by video or by phone. For a video visit, the doctor will send you a link and instructions for joining before your appointment. For a phone appointment, the doctor will call the number you provide at the scheduled time. Choose a private setting for your visit. Instructions for clinical messages and sharing medical records are provided separately before care begins.
If you need local or emergency care
Before the visit, have your current address, callback number, and any agreed emergency contact available. If an urgent local assessment is required, we discuss the next step. For an emergency, call 911 or go to the nearest emergency department; do not wait for a telehealth response.
Official patient information
Medical Board of California: telehealth